Dashboard · Support Tickets

Contact & Support Tickets

Open Support Tickets Log In to Your Dashboard

For account, subscription, connection, or billing issues, submit a ticket through the dashboard. Add details and check replies in the same ticket to keep the full support history together.

Before submitting, have any relevant order details or error messages ready. If you’re not logged in, sign in with your account username and password first.

No email address required 60-day, no-questions-asked refunds

Contact Channels & Reply Information

Primary Support Channel

Dashboard Support Tickets

Use tickets for subscription status checks, client connection issues, payments and orders, or refund requests. Describe the issue clearly, and add any new error messages or troubleshooting results to the original ticket.

Reply times depend on the complexity of the issue and current support workload; no fixed response time is promised. Check your ticket for updates after submitting, and avoid opening duplicate tickets for the same issue.

Email & Telegram

No contact email address or Telegram account is listed on this page, and response times for these channels are not specified. For support, use the dashboard ticket system.

Keep order, account, and refund matters in the dashboard. Don’t send this information to external accounts you can’t verify. You can create an account with a username and password; no email address is required.

What to Include in Your Ticket

Account & Subscription

Describe the page and steps involved, along with the status currently shown. For example, the plan status hasn’t updated, the traffic display seems incorrect, or you can’t find the subscription section after logging in. You can attach a screenshot with personal details obscured; leave the error message visible. Never include your password.

View the Getting Started Guide ↗

Connections & Access

Include your platform, client name, selected route region, affected service, and the exact error message. Say whether the issue occurs on every route or just one, and whether switching local networks changes anything. These details help identify whether the cause is the client setup, local network, or destination service.

View the Route List ↗

Payments & Refunds

Include the relevant order number, payment method, and the status shown on the order page. Payment methods: Alipay / WeChat Pay / USDT. If you’ve paid but the status hasn’t updated, keep your payment record and obscure any personal details that aren’t needed for verification.

8DVPN offers 60-day, no-questions-asked refunds. To request one, describe the order and your refund request in a support ticket. See the Terms of Service for full details.

View Plans View Terms of Service

Following Up on a Ticket

After submitting a ticket, keep the original record and check for replies in your dashboard. To add screenshots, order status, or new test results, reply to the original ticket so the context and follow-up details stay together.

If the issue is resolved, let us know in the original ticket. If more troubleshooting is needed, follow the suggested steps and share what you find. There’s no need to send the same information more than once.

For details on how personal information is handled, see the Privacy Policy.

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