Billing & Refunds
Plan FAQs
Find quick answers about pricing, devices, refunds and payment methods.
How much do plans cost? What’s the lowest monthly price?
Plans start at ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packs cost ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data packs never expire and last until used. Monthly plan data resets each month on the activation date.
How many devices can I use with one plan?
There’s no device limit. Windows / macOS / iOS / Android / Linux are supported, with unlimited devices connected at the same time. When using multiple devices, plan downloads, video and everyday browsing around your account’s data usage.
How long is the refund period, and how do I request a refund?
Refunds are available within 60 days, no questions asked. Sign in to the user dashboard and submit a refund request through a support ticket, including the relevant order and reason for the request. Check the Terms of Service for applicable conditions; follow the ticket for updates.
Which payment methods are accepted?
Alipay / WeChat Pay / USDT are accepted. Choose a plan in the user dashboard, select an available payment method at checkout, then return to the dashboard to check your order and subscription status.
When does monthly plan data reset? Can I upgrade mid-cycle?
Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated by the remaining days. Before upgrading, check the order amount and adjustment details shown in the user dashboard. Don’t estimate based on calendar months or a full month.
Do data packs expire? How should I use one?
Data packs last until used and never expire. They suit users with an irregular usage schedule who want to pay based on actual consumption. Unlike monthly plans, data packs don’t reset each month. Check the billing type before purchasing.
See the Quick Start Guide for setup steps. For order or refund issues, use the support ticket link on the Contact page.